Satisfaction Guarantee: The products* offered by David Michael Audio are backed by our exclusive 30-day satisfaction guarantee. If you are not satisfied with a product we will gladly refund the purchase price of the product or exchange the item. Please notify your salesmen or our customer service department within 30-days of receipt to arrange for a return. David Michael Audio is an authorized dealer for all of the products we sell.

*Restrictions, Limitations & Exclusions:

• The original shipping charges are non-refundable.
• The customer is responsible for return shipping/insurance fees.
• Phono cartridges (unless defective, but for exchange only), consumables (fluids, etc) and items with adhesive backings are non-refundable.
• Special orders, clearance, closeouts, demos, are not returnable.
• Software and music can only be exchanged for the same title.
• Conditions stated in the Return Policy/Process process must be met.
• International customers please refer to International Orders.

Return Policy/Process:

All returns must have a prior Return Merchandise Authorization (RMA) before our receiving department can accept them.

Process to return a product(s):

1. The product MUST have been purchased within the last 30 days.
2. The product must be in like new condition and packaged correctly with the original box, packaging, accessories, and manuals. Incomplete or improperly packaged products will be subject to a restocking fee.
3. Shipping charges for return shipments must be paid by the customer.
4. Call 248-259-7017 or email info@davidmichaelaudio.comto request a Return Merchandise Authorization (RMA) Number. No returns will be accepted without an RMA Number.
5. Clearly print the RMA Number on the return shipping label affixed to the outside of the package(s). Please do not deface the factory boxes by writing or marking on them. We cannot accept returns that are not in the original factory cartons. The best place for the RMA Number is to be clearly printed on the return address label.
6. Include a brief description detailing why the product is being returned, along with the billing name and address.
7. For your protection, we strongly recommend shipping the package(s) via insured FedEx or UPS. Please retain your tracking number as David Michael Audio will not be held responsible for lost or damaged items. If the package arrives damaged or distressed it will be refused. You will then need to file a claim with the carrier to recover the insured amount of your package(s).
8. Ship the package(s) to:

David Michael Audio Returns

4300 Delemere #201

Royal Oak, MI 48073

9. David Michael Audio will process the return within 10 business days of receipt.
10. Depending on the payment method, David Michael Audio will either refund the original purchasing credit card account number or issue you a refund check for the purchase price of your product.

Defective Products:

If you believe that you have received a defective product please:

1. Contact customer service within 24 hours at 248-259-7017.
2. If a product arrives defective and cannot be fixed with replacement parts, please ship the package(s) via insured FedEx ground or UPS ground to:

David Michael Audio Returns

4300 Delemere #201

Royal Oak, MI 48073

(PRINT YOUR RMA NUMBER HERE) 

3. David Michael Audio will not send out a replacement product until the original product has been received and verified defective. Allow up to 10 business days from receipt at David Michael Audio’s warehouse for processing.
4. We will replace defective item for same item only.
5. Include return shipping cost/charge receipt in defective product box and we will refund those costs to you. 

Damaged Products:

If you believe that you have received a damaged product please contact customer service within 24 hours at 248-259-7017. If a product arrives damaged and cannot be fixed with replacement parts, David Michael Audio will contact the carrier and arrange for pickup of the damaged item. Please have the product repackaged with all accessories, and ready for pickup. David Michael Audio will not send out a replacement product until the original product has been received and verified damaged. We will replace defective item for same item only. Allow up to 10 business days from receipt at David Michael Audio’s warehouse for processing.